Frequently asked questions

ResiScore is a community-driven platform where renters share honest reviews of landlords and rental properties. Each property earns a clear reliability score based on real tenant experiences, so future renters know what to expect before signing a lease.

Yes. Your name and personal identifiers are never shown publicly on property pages, in search results, or anywhere alongside your review.

Please note: although reviews are anonymous, we cannot guarantee that a landlord won't identify you based on specific details you choose to include in your review (for example, your exact unit, move-in dates, or a unique situation). Share what's helpful, and leave out details you'd rather keep private.

Not at this time. Once a review is submitted it is published as-is. If something is inaccurate or you need a review removed or corrected, please reach out through our support channel and we'll help.

Let us know. You can report a review you believe is inaccurate, misleading, or violates our guidelines, and our team will look into it under our Content & Moderation Policy. Reviews that are false, defamatory, or off-topic may be removed.

No. Landlords cannot see the identity of the person who left a review — reviewer names and accounts are never revealed to them. Keep in mind that highly specific details in your written review could make a review recognizable, so share thoughtfully.

Just about any rental home — houses, duplexes, condos, townhomes, and apartments — whether it's managed by a large company, a private landlord, or an individual homeowner. Covering those smaller, often-overlooked properties is a big part of why ResiScore exists.

An account helps us keep reviews authentic and reduce spam and abuse. It lets us confirm that a real person stands behind each review — which keeps scores trustworthy for everyone — while still keeping your identity private from the public and from landlords.

A ResiScore is a single, easy-to-read rating out of 5 that summarizes a property's reviews. Each review rates seven categories — communication & responsiveness, maintenance & repairs, fairness & professionalism, deposit & billing transparency, safety & security, condition & upkeep, and location & neighborhood. We average those categories within each review, then combine reviews to produce the overall ResiScore. More reviews make the score more reliable over time.